We are on the lookout for an enthusiastic Customer Services Officer who is passionate about supporting our community and delivering a top-notch service.

You will be joining a fun, engaged and energised team who are focused on customer excellence. The team values the quality service they provide to internal and external customers by providing accurate advice, support and information on a wide range of Council matters.

If you have the following qualities and this sounds like the role for you, we would love to hear from you:

• Have had previous customer service or contact centre experience
• Are confident in your computer skills
• Have had experience processing payments, including eftpos and cash
• Are a confident and clear communicator
• Shows empathy and has a supportive approach to dealing with customers
• Demonstrated integrity when handling sensitive and confidential material on behalf of Council and members of the public
• Able to show and demonstrate resilience
• Can think on your feet and are solution-focused
• Can work at a fast pace during busy times
• Work as part of a team
• Is reliable and values punctuality

The successful applicant will receive comprehensive training and induction in a supportive and welcoming work environment.

Applicants should be aware that during our shortlisting and pre-interview process we will undertake preliminary phone interviews, pre-employment vetting and administrative testing as part of our recruitment process.

How to apply

Interested? Please review the position description and apply via our Whanganui District Council careers page https://whanganuidc.recruitmenthub.co.nz/Vacancies/6713222

Please note: only applications submitted via our careers page can be considered.

To learn more about this role please contact Kushla Barnes - Team Leader Customer Services via email Kushla.Barnes@whanganui.govt.nz

Applications close: 5.00pm Sunday 9 February 2025