Are you ready to be a part of something exceptional?

Invercargill City Council invites you to become a driving force in our future-focused team. With a vibrant atmosphere and an unwavering commitment to our values, positivity, respect, responsibility, and above and beyond. We're passionate about creating a team full of outstanding individuals who are as passionate about shaping the future as we are.

Our friendly Libraries team are seeking a Customer Services and Retail Assistant.

This is a permanent full-time position working Monday to Sunday as per the five week rotating roster, working one weekend in 5.

Key responsibilities for this role include:

• Assist Customers with retail transactions, answer inquiries, help customers locate materials, check in and out materials, issue memberships, and resolving account issues. and provide information about library services and programmes.
• Assist in planning, set up, promoting, and conducting library programmes and events, such as story times, workshops, and author visits as directed by the customer responsiveness teams.
• Assist with routine administrative tasks, including data entry, maintaining customer records, and preparing reports.
• Assist customers with using library computers, printers, copiers, and other technology resources.

What you will bring:

• NCEA level 3 or equivalent passes in English, Mathematics and Computing.
• Current New Zealand Drivers Licence.
• A passion for reading, learning, and a genuine interest in serving the community.
• Attention to detail and the ability to maintain order and organisation in the library, a familiarity with library catalogue systems and sound computer literacy essential.
• Ability to deal independently with a wide range of unpredictable questions and situations and willingness to engage with all customers with a particular focus to engaging the digitally shy.

What we offer:

• Flexible working environment
• Career progression and training/development opportunities
• Positive focus of employee health and well-being: Workstation assessments, free flu vaccines, EAP services, 50% off eye exams, discounted gym memberships etc
• Kiwisaver and Superannuation Schemes
• Access to sick leave from day one of employment
• Appointment time leave: Up to 2 hours for important appointments eg. Doctor, bank, dentist

Waihōpai Invercargill is New Zealand's southernmost city and the heart and hub of Southland. We're known for our lush green spaces, like award-winning Queens Park, our long summer daylight hours and our local legend Burt Munro. Our city has character, charm and a laidback atmosphere. There's outstanding nature reserves, Ōreti Beach and the Waihōpai River to explore plus our lively restaurants complemented by a thriving entertainment and arts scene which are hard to beat! The sensible gridded layout featuring wide streets ensures a convenient 10-minute drive to work. Who wouldn't want to call this place home?

The Invercargill City Council is committed to the wellbeing and protection of children, the elderly and vulnerable adults. As a component of this role involves interaction with one or more of the above groups, as part of the assessment of candidates, we will require Police Vetting as per the Children's Act 2014 and a Pre-employment Alcohol and Drug Screening test to ensure we are providing a safe environment for our customers and members of the public.

For more information please see the full position description or contact the Invercargill City Council on (03) 211 1777. Please don't apply directly via SEEK as we won't receive your application. Apply online at Careers | Invercargill City Council (icc.govt.nz)

Applications close 21 February 2025. Please note applications will be processed as they are received and we encourage you to apply early as this advert may be removed at any time.

Successful applicants must be legally entitled to live and work in New Zealand. While all applications will be reviewed, first priority will be given to those applicants who are currently residing in New Zealand.