Looking for a role where no two days are the same? Passionate about delivering top-notch customer service? If you thrive in a dynamic environment and enjoy helping people, we have two exciting opportunities— both with the option to be based in the heart of Mangawhai or Dargaville!

Make a Difference Every Day

Join a vibrant, supportive team that's passionate about making a real difference in the community. No two days are the same in this dynamic role, where you'll be the friendly face customers turn to for help and guidance. From answering inquiries to processing payments and guiding people through Council services, you'll play a key role in ensuring a positive customer experience. You'll also collaborate with teams across the organisation, contributing to innovative initiatives that continuously improve customer service across the district.

About the Role

In this frontline position, you will:

• Handle customer inquiries across multiple channels, including phone, email, and in person, ensuring prompt and professional responses.
• Provide accurate information, advice, and support on Council services and applications.
• Advocate for customers by ensuring their needs are heard and addressed within Council.
• Assist customers in using online self-service options to improve accessibility.
• Process customer payments, perform banking and reconciliation tasks with accuracy.

These permanent roles offer the flexibility to work 32 or 40 hours per week, with the option to base yourself in either Mangawhai or Dargaville.

About You

We're looking for a customer service superstar who:

• Has experience in a busy customer-facing role.
• Brings strong financial and administrative skills.
• Thrives in a fast-paced environment and meets deadlines with ease.
• Has a warm, professional approach and enjoys building positive relationships.
• Is adaptable, proactive, and always ready to find solutions.

What we offer 

Kaipara District Council offers a flexible, supportive, and inclusive team culture within a collaborative environment. We also offer:    

• Competitive salary and laptop
• An emphasis on career pathways with ongoing professional development, study assistance options, and secondment and promotion opportunities   
• 1 paid day off per year to volunteer in the Kaipara community   
• Staff healthcare, banking and retail discounts   
• A culture of health and wellbeing with free EAP services and regular staff wellness initiatives   
• 5 weeks Annual Leave after 5 years' service 

About Kaipara District Council (KDC) 

At Kaipara District Council, we're more than just a workplace - we're a passionate team committed to creating a vibrant, inclusive, and healthy community where people love to live, work, and play. We're guided by the values of mahi tahi (teamwork), mana (integrity), pono (trust), whakaute (respect), and mahia te mahi (make it happen), which shape everything we do. These values inspire us to foster an environment where people and communities thrive. If you're ready to make a real difference and be part of something special, we'd love to hear from you!

How to apply

Ready to make a difference? Apply today through the link below to be directed to our Careers Website!

For more information, contact Kevin Whitehead, P&C Talent Acquisition Partner, at careers@kaipara.govt.nz.

Please note that the preferred candidates will be required to undergo pre-employment checks, including criminal history and police vetting checks.