• Permanent position
• Full-time - 40 hours per week
• Location: Richmond

Are you a Customer Services superstar?

Become part of a supportive and dynamic team that values both fun and professionalism. Enjoy a competitive salary and benefits package including Birthday leave and free health insurance.

About the role:

Our Customer Services team are the hub of the organisation, so your ability to keep your finger on the pulse and provide leadership and mentoring to a capable team is a must. You need to be an experienced team leader, a people person and a natural communicator. Your role is to work with and lead a team in delivering high quality customer service across our various channels including the Call Centre, in-person interactions and online support. Your ability to lead through change and model positive energy is essential every day in this demanding but rewarding role.

About Our Team:

Our Richmond hub has a positive, fun, and friendly vibe for our customers and staff; we are looking for an experienced Team Leader who will drive quality customer care and support, lead through change, and maintain positive relationships within our community.

About you:

• You are a proactive leader with prior experience in staff supervision, focusing on anticipating needs rather than reacting to issues.
• You have significant experience in a customer-focused role, with a strong commitment to customer support.
• You can inspire, guide, and mentor team members, nurturing a collaborative, productive, and fun work environment.
• You have a flair for identifying areas for improvement and using initiative to bring it to light.
• You have a passion for delivering top-quality customer service.
• You have strong digital literacy skills, with the ability to adapt to and learn new technologies with ease and confidence.
• You have composure in crises, with a focus on providing positive leadership.
• You have a positive energy and attitude that motivates and uplifts the team.

Building great communities and culture takes great people. Will you be one of them?