Are you an experienced leader with a passion for aquatic safety and delivering exceptional customer service?

Join the team at Splash Palace Invercargill, a vibrant and welcoming aquatic facility dedicated to providing a safe, fun, and inclusive environment for our community. Whether it's swim lessons, fitness sessions, or family fun days, Splash Palace is a hub for health, recreation, and enjoyment—and we're looking for passionate individuals to help us deliver outstanding service and keep our facility running smoothly.

Reporting to the Manager - Aquatic Services, you'll take the lead in managing a dedicated team of lifeguards to ensure the smooth, safe, and efficient operation of our aquatic facility. In this dynamic role, you'll be responsible for managing rosters, mentoring staff, and making sure lifeguards are always in the right place at the right time. You'll help uphold a safe, clean, and welcoming environment for all visitors, ensuring our pool supervision and customer service standards stay top-notch.

What you'll do:

• Supervise and coach lifeguards to ensure they perform their duties effectively and maintain the highest standards of safety and professionalism.
• Manage staff rosters to guarantee appropriate poolside coverage at all times, ensuring the facility operates smoothly and safely.
• Oversee daily facility operations, you will enforce safety protocols and respond promptly to any incidents or concerns.
• Lead comprehensive training and development programs, including new staff inductions and ongoing compliance certifications, to keep the team skilled and up to date with industry standards.
• Promote a strong culture of exceptional customer service and foster a safe, welcoming, and positive environment for both visitors and staff.

What you'll bring:

• A level 5 qualification in management or a related field
• Current First Aid Certificate and National Lifeguard Award
• Minimum of 3 years' leadership experience, ideally in staff management, training, and performance development
• Strong communication and problem-solving skills
• Proven ability to organise, multitask, and work well under pressure

While it is essential to hold a National Lifeguard Award (Level 3) and Current First Aid Certificate for this position, we are committed to supporting the right candidate in achieving them through training and development if they are not already held.

What we offer:

• Team members and immediate family swim free of charge - free swimming lessons for school age children
• Career progression and training/development opportunities
• Positive focus of employee health and well-being: Workstation assessments, free flu vaccines, EAP services, 50% off eye exams, discounted gym memberships etc
• Kiwisaver and Superannuation Schemes
• Access to sick leave from day one of employment
• Appointment time leave: Up to 2 hours for important appointments eg. Doctor, bank, dentist

This is a permanent full-time position working 40 hours per week, between the hours of 8.00am - 5.00pm Monday - Friday, both days inclusive.

Invercargill City Council is committed to the safety of children, the elderly, and vulnerable adults. As this position involves working with these groups, Police Vetting (under the Children's Act 2014) and a pre-employment drug and alcohol test are required to ensure a safe environment for all.

To learn more, view the full position description or contact Invercargill City Council at (03) 211 1777. Please note: applications submitted via SEEK will not be received. Apply online at Careers | Invercargill City Council (icc.govt.nz)

Applications close 22 June 2025. Please note applications will be processed as they are received and we encourage you to apply early as this advert may be removed at any time.

Applicants must have the legal right to live and work in New Zealand. While all applications will be considered, preference will be given to candidates currently residing in New Zealand.