It's a great time to come and work with the Whangārei District Council. Our district continues to grow and we're busy implementing changes and working on new initiatives aimed at better serving our community. Our continually developing culture is built around principles of delivering for our customers, our tikanga, and working collaboratively with our community.

As one of our team heads off on Parental Leave we are looking for a Rates Administrator to work with us over the next 12 months carrying out both land and water rates billing and administration duties ensuring processes/policies/legislative requirements are followed and tasks completed within required timeframes. This will include communicating and providing advice to external and internal customers/clients regarding all aspects of land and water rates accounts and processing billing and invoices, identifying and rectifying any anomalies in line with established process and procedures.

The successful candidate will undertake reconciliations and provide reports, both regular and ad-hoc. Maintaining a current and working knowledge of relevant acts and policies pertaining to rates administration is essential along with ensuring processes are carried out with a view to maximise efficiency, accuracy and good internal control.

Based in our purpose built Civic Centre this role would be perfect for candidates able to demonstrate the following:

• Ability to deal with customers over potentially sensitive matters in an empathetic and professional manner.
• Accuracy and attention to detail.
• Good communication skills both oral and written.
• Strong time management skills.
• Strong IT skills in a variety of software applications.
• A positive attitude.
• A minimum of 5 years in an administration role with a strong customer service element.

How to apply?

There's a lot that'll make you 'Love it Here!' and we are eager to hear from people who would like to know more about this exciting opportunity. We encourage people from all walks of life to apply - your attitude and passion are as important to us as your experience and capabilities.

If you have any questions, please feel free to contact People and Capability team on: (09) 430 4200 or 0800 932 463.