Are you a natural multitasker who enjoys variety in your workday? Do you thrive in a fast-paced environment and love being part of a supportive team? We're looking for someone to join our team, helping ensure building consent applications run smoothly and efficiently.

About the role

No two days are the same in this role. You'll be:

• Talking with customers over the phone
• Preparing invoices and processing refunds
• Releasing and distributing building consents once conditions are met
• Supporting the wider team with general admin tasks

At Whangārei District Council, we're proud of our evolving culture built on collaboration, customer focus, and our tikanga. We're looking for someone who shares our values, is proactive, and picks things up quickly.

About you

To succeed in this role, you'll bring:

• Proven customer service experience
• Strong administrative skills and attention to detail
• Confidence using systems and preparing reports
• A calm, professional phone manner
• Solid skills in Word, Excel, and invoicing systems
• A team-focused attitude and willingness to support others

Experience with Building Warrant of Fitness (BWOF) processes would be a bonus, but not essential.

Why join us?

There's a lot to love about working here — from the people to the purpose. We welcome applicants from all backgrounds and walks of life. If you're enthusiastic, capable, and keen to contribute to your community, we'd love to hear from you.

How to apply

If you have questions, feel free to contact our People and Capability team on (09) 430 4200 or 0800 932 463.