Are you looking for a rewarding role that is customer focussed?

Are you willing to learn in an ever-changing environment?

If so, we might have just the job for you!

The South Taranaki District Council has a great opportunity for you to bring your, passion, skills and motivation to our Customer Services Team!

About our District - Our mission is to make our communities better and this role will play a key part in achieving this. We are located in a tranquil area of New Zealand offering some of the best access to the great outdoors. We also boast attractive housing prices for your town, village or rural lifestyle and we are within commuting distance to larger centres.

About our Organisation - We are a progressive, values-based organisation, which is dedicated to providing quality services and facilities for our communities. We place strong emphasis on our organisational culture, which in turn creates strong engagement across our team. We employ people with a 'Can Do' attitude who want to work for a united organisation with a strong sense of family that is proud to serve its communities.

At STDC, we are an energetic, progressive organisation and offer a proven "best place to work" environment. Our team culture encourages innovation, we care about your professional development, and you will be working with an elite and motivated team of professionals.

About the role - This is a casual on call position. To ensure our Customer Service Team can meet its commitments and deliver agreed levels of service, the key purpose of this position is to give exemplary customer service by dealing with district wide customer telephone enquiries, transactions, orders, and complaints on behalf of Council in a respectful, prompt and efficient manner. Our vision is Excellent service, every customer, every time!

There may be occasions when you will be required to work school holidays and the hours can be anything from 2-8 hours in a day.

Do you have what it takes?

This is a busy role and if you want plenty of variety, this role has it all from greeting customers, daily receipting of Council's revenue eg rates, dog registrations and green waste stickers, booking of Council facilities eg halls and billboards, cemetery queries, booking of interments, updating of records and booking of inspections for our Building Control Officers. You will also maintain Customer Requests by liaising with internal and external customers, directing staff and contractors on the phone and face to face, to enable resolution of a request.

This role will enable you to build up an extensive knowledge base of all Council activities.

About You - You will be a proactive and collaborative team player with the ability to multi‑task and deliver exceptional customer service. You will bring strong listening skills, remain calm under pressure, and confidently navigate a wide range of service enquiries to support our customers effectively. You will also have well‑developed computer skills, a genuine passion for helping others, and the flexibility to work at short notice when required.

If this role appeals to you, head over to our website www.southtaranaki.com where you can access the background information and job description for the role.

If submitting an application, please ensure you provide a covering letter outlining your skills and experience for the role along with your most current CV.

Applications close on Wednesday, 21 January 2026.