Shape the future of customer experience at Kaipara District Council.

We're looking for a confident and capable leader to take ownership of our Customer Support function. This is a permanent, full-time role based in either Dargaville or Mangawhai, where you'll lead a dedicated team, drive service excellence, and ensure our customers receive the support they need.

What you'll do:

• Lead and develop a high-performing Customer Support team, fostering excellence and continuous improvement.
• Ensure outstanding service delivery, meeting agreed standards and reflecting Council values.
• Oversee key systems and contracts, including contact centre technology and out-of-hours services.
• Drive innovation and process improvements to enhance customer experience.
• Resolve complex customer issues with sound judgment and professionalism.

What we're looking for:

• A proven leader with experience managing customer service or contact centre teams and a track record of coaching and developing people.
• Extensive knowledge of customer contact management systems and processes.
• Strong problem-solving and decision-making skills under pressure.
• Tech-savvy with experience in contact centre systems and data-driven improvements.
• A customer-focused mindset committed to continuous improvement.

What We Offer   

At Kaipara District Council, we foster a supportive, inclusive, and forward-thinking team environment.   

In addition, we offer:   

• Competitive salary + benefits + mob + laptop  
• A range of employee wellbeing initiatives.   
• A commitment to your growth and development, with access to ongoing training and development opportunities.   
• One paid volunteer day per year to give back to the Kaipara community.   
• Discounted health insurance and banking, and retail discounts.   
• Free EAP services and a focus on your overall health and wellbeing.   
• 5 weeks of annual leave after 5 years of service.   

About Kaipara District Council (KDC)     

We're more than just a workplace - we're a passionate team committed to creating a vibrant, inclusive, and healthy community where people love to live, work, and play. We're guided by the values of mahi tahi (teamwork), mana (integrity), pono (trustworthy), whakaute (respect), and mahia te mahi (make it happen), which shape everything we do. These values inspire us to foster an environment where people and communities thrive.     

How to Apply

To view the job description and apply for this job go to: https://kaiparadc.recruitmenthub.co.nz/Careers & enter ref code: 6851744.

Applications close 29 January 2026

For more information, contact Kevin Whitehead, People & Talent Advisor, at careers@kaipara.govt.nz.  

Please note that the preferred candidates will be required to undergo pre-employment checks, including criminal history and police vetting checks.