About the role:

As a Customer Experience Representative, you'll be the friendly face and voice for our community — helping residents feel supported, informed, and confident when they connect with Council.

You'll thrive in this role if you enjoy a fast‑paced, people‑focused environment, love working collaboratively, and take pride in delivering excellent service every time

This is full time role, Monday to Friday 8.30am - 5.00pm.

What you will be doing:

• Deliver outstanding frontline customer service across phone, email, and in‑person channels including driver licensing to driver & vehicle licencing
• Confidently handle enquiries, resolving issues at first point of contact wherever possible
• Maintain strong knowledge of Council procedures, regulations, and legislative requirements
• Support customers with services for external agencies, including driver licensing, Real Me identity verification, IRD number applications, and Super Gold Card photo ID
• Accurately record and refer enquiries that require follow‑up
• Handle customer information with care, ensuring confidentiality and security at all times
• Apply sound judgement and practical problem‑solving skills to resolve enquiries efficiently.

About you:

You're a calm, capable, and customer‑centred professional who enjoys helping people — even in challenging situations

You will bring:

At least 2 years' experience in a customer service role

• Proven ability to engage with a diverse range of customers and handle difficult conversations
• Excellent communication and people skills, with a genuine enjoyment of connecting with others
• The ability to learn quickly, adapt in a fast‑moving environment, and use new systems and technology
• High levels of self‑motivation, reliability, and flexibility, with a proactive mindset

What we can offer:

We're committed to looking after our people and supporting your wellbeing and growth, including:

• Great work-life balance with flexibility
• Ongoing career coaching and development opportunities
• Life insurance
• Wellbeing and volunteer leave
• Three days' paid leave between Christmas and New Year
• Two weeks' paid Partner's Leave
• Sick leave from day one
• Continued KiwiSaver contributions during savings suspension
• Discounts with local and national businesses

About us:

Selwyn is the fastest-growing district in New Zealand. We have a fantastic quality of life, great communities, and a thriving economy. Our Council works actively with residents to provide the services and facilities that help our communities to thrive and grow.

Our head office is based in Rolleston (only 25km from Christchurch), which offers an enviable family lifestyle, outstanding local facilities and an easy drive to the ski fields, rivers and hills that make up Canterbury's stunning landscape.

Our values are important to us and represent the way we work: · Be a good human · Be brave - Think differently · Better together - Make it happen for Selwyn.

We honour Te Tiriti o Waitangi, and we are committed to working with our Treaty partner to deliver on our obligations under Te Tiriti o Waitangi.

If you'd like to play a part in making Selwyn the best place to live, work and play, join us today!

We will be reviewing applicants as they are received, so apply now!