About the Role
Stratford District Council is seeking a motivated and friendly Customer Service Officer to support our front facing teams across two key locations: the Service Centre and Wai o Rua - Stratford Aquatic Centre.

In this varied role, you will be the face of Council, providing high quality customer service across multiple channels including in person, phone, and email. You will support customers with enquiries, process payments, assist with facility bookings, and carry out general administrative tasks within the Service Centre.

At Wai o Rua, you will help ensure a welcoming and efficient experience for all visitors, supporting facility entry, retail transactions, and promoting the services available. You will take pride in maintaining a well presented environment and creating positive interactions with all customers.

This is a part time position working 17.5 hours per week: Sundays from 9.30am to 5.30pm at Wai o Rua, and Mondays and Tuesdays from 9.30am to 3.00pm at the Service Centre. The salary range for this position is $25 to $30 per hour, with the starting rate based on the skills and experience of the successful candidate.

About You
You will be a professional positive person who is a quick learner and great with people. You will confident with Microsoft Office products and have previous customer service and cash handling experience.

You will work well in a team environment but also on your own and will enjoy looking for continuous improvements for systems and processes.

Council is a diverse organisation and a general understanding of what it is responsible for and what is provided within our facilities would be an advantage.

Stratford District Council is proud of our diverse and inclusive work environment, and our commitment to fostering strong partnerships with Mana Whenua. Our preferred candidate will respect and understand the importance of the Treaty of Waitangi to our mahi, and be open to incorporating Te Ao Māori values and te reo Māori into their work.

Why work with us?

Our staff will tell you the best thing about working here is the people, a great staff culture is important to us. We have a positive, energetic work environment with plenty of laughter. Our customers and our communities are at the centre of what we do, and our people are what makes it work. If you join us, you will also benefit from ongoing professional development, a flexible working policy, te reo learning assistance, regular health checks opportunities, subsidised pool visits, an active social club, and free car parking!

About us

The Stratford District sits in the heart of the Taranaki region, and is the gateway to Taranaki Maunga and the famous Forgotten World Highway. Our district is home to stunning parks and gardens, and there are countless opportunities to explore the landscape, arts and culture and local history. Working in Stratford gives you the best of both worlds; the lifestyle benefits of living in the world-renowned Taranaki region, paired with a workplace that values work-life balance. As a staff member of Stratford District Council there's a lot to be proud of and we welcome you to be part of the experience.

How to apply

To download the Job Descriptions and to apply for this role go to: stratford.govt.nz/vacancies

Applications close 08 June 2026

Only applications submitted via or website will be accepted.