At Daikin, innovation, quality, and reliability have made us a trusted global leader in creating comfort solutions for homes and businesses across every climate.

We're excited to offer an opportunity for an experienced Customer Service Representative to join our Hornby team. This is a pivotal role focused on managing customer orders, resolving issues, and helping ensure the smooth allocation and delivery of Daikin products.

About You
You're ready to take the next step into a customer-facing sales career. Whether you're coming from a Customer Service or Internal Sales background, you're passionate about building relationships and delivering great outcomes. You enjoy understanding customer needs rather than simply taking orders, and you're keen to develop a strong understanding of the full sales lifecycle. With a positive attitude and a willingness to learn, you're looking for a role where you can build a long-term career in sales.

In this role, you will:

Create a world-class customer experience by being empathetic, trusted and knowledgeable.

Ensure timely processing of warranty claims, returns, credits, and sales orders in line with service level agreements.

Provide exceptional phone support to internal and external stakeholders, resolving enquiries efficiently.

Oversee back orders, forward orders, and open returns to ensure smooth order flow.

Handle quote processing, including airfreight quotes, with accuracy and speed.

Troubleshoot and collaborate with internal and external stakeholders to ensure timely resolution of customer complaints.

Build strong relationships with all stakeholders to maintain high service standards.

Proactively invest in your professional growth by embracing a continuous learning mindset, seeking feedback, and pursuing opportunities that align with your career aspirations at Daikin.

Demonstrate accountability and integrity by consistently adhering to company policies, procedures, and compliance standards, supporting both personal and organisational success.

To succeed in this role, you will bring:

Previous experience with SAP would be advantageous but is not essential.

Intermediate proficiency in Microsoft Office applications, including Word, Excel, and Outlook.

Strong customer service and communication skills.

Accurate and efficient typing skills.

Highly developed teamwork and collaboration skills.

Strong organisational and time management abilities.

Proven ability to build and maintain long-term, effective relationships with employees, clients, and suppliers.

Excellent verbal and written communication skills, with the ability to engage effectively with a diverse range of people.

Demonstrated ability to manage challenging situations and resolve conflicts professionally.

In return, you'll enjoy an competitive salary, performance bonus, wellness allowance, staff purchase options, and long service leave.

Our Core Values

Absolute Credibility, Enterprising Management, Harmonious Personal Relations

This is a unique and exciting opportunity to be working for a market leader within a highly competitive market and fast paced industry. If you are ready for a new challenge please apply via our website link.