Full-time opportunity Monday to Friday | Dargaville based

Are you calm under pressure, confident on the phone and good at helping people find the right information? We are looking for a Customer Support Advisor to join our supportive Customer Support team, providing friendly, accurate and professional support to customers across the Kaipara district.

This role is primarily phone based, so you will spend much of your day responding to customer enquiries, logging requests, providing clear information and helping connect people with the right Council services. There will also be reception and face to face customer service responsibilities, so the right person will be comfortable moving between phone, email, online and in person support.

About the role

In this role, you'll:

• Respond to customer enquiries by phone, email, online channels and at reception
• Provide information across a wide range of Council services, processes and systems
• Log, update and follow up customer requests so customers receive clear and timely support
• Process payments, complete daily banking tasks and support accurate record keeping
• Promote online self-service options and help customers use Council services with confidence

About you

We're looking for someone with excellent communication skills, a calm and customer-focused approach, and the ability to multitask in a fast-paced environment. 

You'll also bring:

• Experience in a busy customer service, contact centre, reception or administration environment
• Confidence handling high volumes of phone enquiries while staying calm, professional and helpful
• Strong computer skills, including confidence using phones, databases and Microsoft Office
• Good time management, attention to detail and the ability to work independently when needed
• Resilience, adaptability and a positive approach to supporting customers and the wider team

What we offer  

Kaipara District Council offers a flexible, supportive, and inclusive team culture within a collaborative environment. We also offer:     

• Competitive salary and laptop 
• An emphasis on career pathways with ongoing professional development, study assistance options, and secondment and promotion opportunities    
• 1 paid day off per year to volunteer in the Kaipara community    
• Staff healthcare, banking and retail discounts    
• A culture of health and wellbeing with free EAP services and regular staff wellness initiatives    
• 5 weeks Annual Leave after 5 years' service  

About Kaipara District Council

At Kaipara District Council, the work you do matters.

Every day, our people help shape the future of the district by working alongside communities, businesses and local organisations to deliver outcomes that make a real difference.

We're a collaborative and supportive organisation guided by our values of mahi tahi (teamwork), mana (integrity), pono (trustworthy), whakaute (respect), and mahia te mahi (make it happen). These values aren't just words on a wall - they influence how we work with each other, how we engage with our communities and how we approach the challenges and opportunities ahead.

If you're looking for a role where your ideas are valued, your work has visible impact, and you're part of a team committed to making a positive difference for Kaipara, we'd love to hear from you.

Apply today!

If you're keen to join a supportive team in an interesting and rewarding role, apply now!               

Please refer to the job description for more information, or contact Kevin Whitehead, People & Talent Advisor at careers@kaipara.govt.nz   

Please note that the preferred candidates will be required to undergo pre-employment checks, including criminal history and police vetting checks.